Privacy Policy

GDPR – Privacy Policy

This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even more information about the way in which we use, share and store your personal information.

Contact details

Where you have provided us with your contact details (e.g. your name, job title, telephone and/or email and postal addresses) or we have a record of these as a result of professional contacts formed in the course of our work, we may use these details to provide you with information on our services, examples of recent work or relevant professional opinion pieces/news. Generally, this will be in the form of an emailed newsletter. These details will be used only by us and will not be passed on to any third-party company.

If you do not wish to be contacted for this purpose, please email us at


Keen Consultant’s website does not automatically capture or store personal data from visitors to the site, We track visits and events using Google Analytics. This information is used only for administration of the site system and in the compilation of statistics to assess the use of the site and is retained for 18 months.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Our website,, requires cookies in order to operate fully.

Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Access to data

You have the right to be told what personal information we hold about you on our databases. To request this, you should write to us at Keen Consultants, The Studio, Timbers, Gables Road, Fleet, Hampshire GU52 6QY.

Visitors to our website

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Keen Consultants’ website uses SSL (Secure Sockets Layer) the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and users remains private.

People who email us

We use Rackspace to host our email services using their Hosted Exchange platform. This uses opportunistic TLS to encrypt email data in transit and data is also encrypted at rest. Rackspace has a Privacy Statement which can be viewed here:

We will not share your information with any other organisations.

People who contact us via social media

If you send us a private or direct message via social media the message will be stored for three months. It will not be shared with any other organisations.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email
you send is within the bounds of the law.

Your rights

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

Complaints or queries

Keen Consultants tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, please contact

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 17th December 2018.

How to contact us

If you want to request any further information about our privacy policy you can email or write to us:

Postal Address:
c/o Lin Easton
The Studio, Timbers
Gables Road
GU52 6QY